Chick-fil-A, now the third-largest restaurant chain in the United States behind McDonald’s and Starbucks, reported nearly $24 billion in sales last year and operates around 3,000 locations worldwide, including recent expansions to the U.K. and Singapore [1]. In a recent interview, CEO Andrew Cathy discussed the company’s history, values, and strategic direction, emphasizing the importance of remaining a private, family-owned business—a stance he reiterated as 'extremely important' for maintaining core values and long-term relationships with guests and team members [1][2].
Cathy addressed the challenges of rising costs in the restaurant industry, noting that Chick-fil-A is focused on balancing value for customers with the need to cover increasing expenses: 'We're always looking for ways to provide great value, but also make sure we're covering the rising costs that are affecting everyone in the industry' [2]. Despite these pressures, Cathy confirmed that the signature chicken sandwich recipe has remained unchanged since 1967 [1].
The CEO also spoke about the company’s mission, which is rooted in the Cathy family’s Christian faith, stating that their values drive company culture and their desire to 'have a positive impact on everyone we come in contact with' [1][2]. Chick-fil-A’s longstanding policy of closing on Sundays continues as part of this tradition [1]. Addressing past controversies, including the 2012 backlash over comments on same-sex marriage, Cathy stated, 'I think that everybody that would be willing to walk in the door, they’ll see that they’re welcome to come eat with us' [2].
Looking ahead, Cathy affirmed Chick-fil-A’s commitment to continued growth both in the U.S. and internationally, but emphasized that expansion will always align with the company’s mission and values [2].
CONCLUSION
Chick-fil-A’s CEO Andrew Cathy reaffirmed the company’s commitment to family ownership, value-driven operations, and strategic global growth despite industry cost pressures. The company remains focused on maintaining its core values and positive customer relationships while navigating operational and social challenges.